1. Accredited Information, Advice and Guidance
HADEA is proud to be accredited by the Advice Quality Standard (AQS)—a national benchmark that recognises our commitment to delivering high-quality, impartial support.
We provide free, confidential, and culturally sensitive information, advice, and guidance to disadvantaged and often marginalised residents. Our core areas of support include:
- Housing – helping residents understand their rights, avoid homelessness, and improve living conditions.
- Welfare Rights – providing up-to-date information and support in accessing the benefits and financial entitlements people deserve.
- Consumer Rights – supporting residents in resolving issues around goods and services, particularly those vulnerable to exploitation.
- Debt – offering guidance to help manage money more effectively and connecting clients to specialist debt advice when needed.
We work with residents every step of the way, empowering them to navigate difficult systems and secure the support they need to thrive.
2. Health and Wellbeing
We are committed to improving the health and wellbeing of our community—especially older adults, disabled residents, and families with children who have additional needs. Many of the individuals we support face barriers to accessing healthcare and preventive services.
Our monthly Health Awareness Sessions provide residents with culturally appropriate information, tools, and strategies to stay healthy, manage long-term conditions, and access NHS and community health services. These sessions are welcoming, inclusive spaces where people can ask questions and connect with healthcare professionals in a supportive environment.
3. Families and Children with Additional Needs
We recognise the challenges families face when raising children with special educational needs and disabilities (SEND), especially when language, cultural barriers, or lack of knowledge about the system come into play.
Our bi-monthly Parent/Carer Forum is a peer-led, empowering space co-designed and facilitated by parents and professionals with lived experience. Together, we share knowledge, build resilience, and strengthen support networks.
We also offer SEND advocacy, helping families navigate education, health, and social care systems and ensuring their children’s rights and needs are respected and understood.
4. Elders Social Club
Loneliness and social isolation are significant issues for many older members of our community, particularly those from refugee and migrant backgrounds. Our Elders Social Club provides a safe, warm, and joyful space for connection, conversation, and cultural celebration.
Currently running once a month, we are working towards increasing this to twice a month, giving more elderly residents the chance to take part in group activities, games, talks, and hot meals in a friendly and inclusive environment.
5. Digital Inclusion Project
In an increasingly digital world, many of the residents we support are being left behind—unable to access online services, apply for benefits, book medical appointments, or even connect with loved ones.
Our weekly Digital Inclusion Project helps tackle this gap by offering hands-on support and training for digitally excluded residents. Through patient, one-to-one help and small group sessions, participants learn to use smartphones, tablets, and computers confidently and safely. This project helps break isolation, increase independence, and open up new opportunities.